Delete your ILO FLOW Mobile account

ILO FLOW Mobile is published by Finotech Solutions LLP. You can delete your account and the personal data linked to it at any time, in either of the following ways.

Option 1 — In the app (recommended)

1. Open ILO FLOW and sign in.
2. Go to You → Delete account.
3. Enter your password and type DELETE to confirm.

Your account is deleted immediately.

Option 2 — By email (if you no longer have the app)

Send an email to finotechsolutionsllp@gmail.com from the email address registered to your account, with the subject "Delete my account" and your ILO FLOW username. To protect your account, we only act on requests sent from the registered email address, and we may ask you to confirm the request before anything is deleted. We will complete the deletion within 30 days and confirm by email.

What is deleted

• your email address, display name and password;
• your sign-in sessions and password-reset codes;
• all learning progress and results;
• the identifiers in your device records; and
• your username, which is replaced with an anonymous value.

What is kept, and for how long

• Purchase records (product, price, currency, transaction reference and dates) are kept in anonymised form, no longer linked to you, for as long as required for refunds, chargebacks, and tax and accounting purposes.
• Security logs are deleted automatically within 30 days.

Subscriptions: deleting your account does not cancel a Google Play subscription. To stop future charges, cancel it in the Google Play Store app under Payments & subscriptions → Subscriptions.

For more information, read our Privacy Policy at ilo-flow.com/privacy or contact finotechsolutionsllp@gmail.com.